Monthly Archives: July 2018

Leading loyalty programs beyond breaking point.

Loyalty programs are at breaking point. I base this point of view on: Member insights from six editions of the consumer loyalty program research ‘For Love or Money’. My experience working with many and varied brands and their programs over the past 10+ years. 113 programs that I joined for my book on loyalty programs…
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Loyalty programs and crytpocurrency – research reveals an insight, the reality is more rewarding

The ‘For Love or Money 2018’ loyalty research study revealed benchmark insights on Australian consumers (members of loyalty programs) knowledge and ownership of cryptocurrencies and then specifically identified the preference for cryptocurrency rewards instead of points. Knowledge of cryptocurrencies is low with 14% indicating a good to excellent knowledge Ownership is low with 7% of…
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