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What’s the point? Ideas, insights and interviews

The Nine Currencies of Collection© loyalty program members care about

The Nine Currencies of Collection© loyalty program members care about

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AI here there and everywhere, but do loyalty program members care?

AI here there and everywhere, but do loyalty program members care?

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Facts are facts but stories are remembered. 

Facts are facts but stories are remembered. 

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Do loyalty programs have zombies?

Do loyalty programs have zombies?

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A loyalty program is more than a program. It’s a reflection of the brand’s DNA.

A loyalty program is more than a program. It’s a reflection of the brand’s DNA.

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Jacqui Solly – a loyalty leader with heart

Jacqui Solly – a loyalty leader with heart

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