Loyalty services

Retain the best. Grow the rest.

Do you want to design a new program?

Loyalty strategy and leadership alignment

Build your program strategy with leadership & team alignment on program vision, goals and measures of success

Design a distinctive and unique program proposition

Design a program structure with a differentiated and distinctive proposition utilising our proprietary Quality Program Proposition (QPP) to move your members from transactional to emotional connections.

Member and non-member research + Data Analytics = deeper loyalty insights to support strategy

Assess customer behaviour data for insights, combined with member & non-member research based on benchmarks from our ongoing For Love or Money™ studies

Evaluate the value and viability of existing and new program partners

Access our proprietary program partner evaluation model for revenue gain and member value-add

Identify and evaluate required loyalty technology

Identify and evaluate technology partners for the required program strategy and structure

Do you want to revitalise and future-proof an existing program?

What’s the problem with your program?

Identify the gaps and opportunities with your existing program with our 47-point future-proof diagnostic

Avoid the risks of changing a program structure

Evaluate the risks of changing a program with our unique risk mitigation model to identify the impact of loyalty program changes to the business and members

Build a team of loyalty champions

Develop a loyalty champion strategy and action plan to gain alignment, excitement and commitment

Assess your program’s financial viability

Build a dynamic financial model with profit and loss, cashflow and balance sheet

Avoid program failure with our Failure Factors Risk Mitigation and action plan process

We’ve identified up to 17 failure factors to provide our clients with a Failure Factor Risk Mitigation Model and action plan to avoid the death of a program (dramatic but realistic).

Other Loyalty Services

Ongoing loyalty mentoring

Ongoing loyalty mentoring Supporting loyalty teams for ongoing program optimisation

Speaking, keynotes and tailored workshops

Speaking, keynotes and tailored workshops Tailored topics to educate and inspire participants on the power of loyalty and rewards programs

Bespoke Industry loyalty research

Bespoke Industry loyalty research Tailored industry research on customer loyalty

What our clients say:

“The loyalty workshop with Adam was one of the best strategic initiatives I facilitated recently. It helped us to set up a strong foundation for loyalty solutions across 15 brands and unify the team’s vision for customer experience. I am confident that the session potentially saved us a ton of money and a lot of time. I highly recommend engaging with Adam if you are new in your loyalty journey or need to elevate the existing solution.”

ANNA SAMKOVA

Group General Manager Digital and Marketing

Brand Collective

“From the moment we engaged Adam to partner with us on our loyalty program journey, we realised how invaluable his experience would be not only in developing an exceptional program, but also in the process of transformation required to truly embed and realise the value of a loyalty program amongst a leadership team. The ‘pitch your program’ workshop we developed together was a watershed moment when all 16 of our team members realised the power and potential of a loyalty program for our business.”

KRISTY ELSWORTH

Executive Manager E-commerce and Loyalty

Thermomix AU/NZ

“We engaged Adam as a loyalty specialist to help define our customer recognition and reward program. He combined deep loyalty expertise with a genuine commitment to understanding how sport – and our customers – differ from traditional loyalty models. Adam invested time to learn our complex environment and build strong relationships. He worked in true partnership, and his contribution materially strengthened the clarity of our customer recognition and reward proposition.”