Advising brands how to build thriving customer loyalty and rewards program assets.

Profitable and sustainable for your business; meaningful and desirable for your members, with belief and buy-in by your team

Retain the best. Grow the rest.

"No matter what challenge , opportunity or stage you are at with your Loyalty / Rewards Program, I am excited to recommend Adam as a true professional and expert like no one else in the field" Kristy Elsworth - Bakers Delight

I worked closely with Adam over a period of 5 months defining the strategy for the new Baby Bunting Loyalty program.  Adam has a wealth of knowledge in the Loyalty space and his proprietary models and frameworks helped us define what we believe is the best program for our business and our customers.  Adam was a great to work with, he’s not afraid to challenge the status quo but also brings a fun and engaging energy into the process.  His passion for loyalty and enthusiasm to deliver a best in class loyalty program is evident in everything he does. Yvette Gotfredsen - Baby Bunting


For Love or Money™ - insights on customer loyalty and loyalty programs

for love or money 2020

"Congratulations on the publication of For Love or Money. For Australian loyalty marketers it's by far the most valuable annual customer study." Phil Hawkins - Head of Loyalty Operations - flybuys

"For Love or Money™ 2020 was a very engaging presentation. I invited the sales leaders and the overall Marketing leaders to attend and it was well received. More engagement from the business to help me bring our program to life!" Wendy Villarosa Customer Engagement and Loyalty Manager, Marketing - IKEA Retail Australia

As seen and heard in the media


Clients


About us

What's The Point of Loyalty?

  1. The 'point of loyalty' is retain your best customers and grow the rest.
  2. The Point of Loyalty is a strategic customer retention and loyalty consultancy dedicated to driving profitable business growth from existing customers through best-in-class loyalty and rewards program.

Services to support your loyalty requirements