Retain the Best. Grow the Rest.
Reviewed existing ‘points’ loyalty program and after in-depth research, team and franchisee workshops, financial modeling and data analytics a new program was designed and deployed.
Loyalty program strategy and facilitation of a workshop ‘9 steps to a valuable loyalty program’ to guide them through the stages to develop, design and deploy a revitalised program.
Ongoing customer loyalty mentoring including loyalty program strategy, building a team of loyalty champions and loyalty program workshops
Loyalty strategy, customer research and loyalty insights
Loyalty program presentations and team workshops.
Loyalty workshop - '9 steps to a valuable loyalty program', loyalty presentation to franchisees
We engaged Adam Posner as a strategic advisor to work with us to…
Adam very quickly grasped the nuances of our business, using understandable frameworks to…
I worked closely with Adam over a period of 5 months defining the…