FAQs
Yes, these studies are commissioned by The Point of Loyalty with independent research firm First Point Research and Consulting.
All research studies and their content is Copyright © The Point of Loyalty
For Love or Money™ research reports into customer loyalty and loyalty programs is for single use only. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic or mechanical including photocopy or printing without the prior permission in writing from the copyright owners, nor be otherwise circulated in any form of binding or cover other than that in which it is published and without a similar condition including this condition being imposed on the subsequent publisher. No responsibility for loss occasioned to any person acting or refraining from the action as a result of the material in this publication can be accepted by the author.
Yes, however in some cases the research has been locked so please contact adam@thepointofloyalty.com.au for a version that is printable
Welcome to the 14th edition and 2026 For Love or MoneyTM AI Interactive Report, the AI enabled and adaptive format of the ongoing research study into customer loyalty and loyalty programs.
Introducing JOY.LT your personal For Love or MoneyTM 2026 AI Analyst (AKA Loyalty Specialist)!
You can ask JOY.LT any question relating to the 10 sections of the 2026 For Love or MoneyTM .
JOY.LT will collate and personalise the response to your question from the depth of results, trends, insights and interpretations available in the comprehensive 2026 report.
The AI Interactive version of the For Love or MoneyTM 2026 report has been created to enhance the value of the research beyond a traditional report format provided.
It allows loyalty professionals to explore the insights and respective impact in a more flexible and immediate way. Asking questions of JOY.LT, will quickly reveal the relevant insights, providing a practical collaboration and the opportunity to make ab impact of their loyalty strategies and loyalty programs.
You can ask any question related to the research based on all 10 sections of the For Love or MoneyTM 2026 report. JOY.LT will only provide answers to your questions based on the data, trends, interpretation and impacts shared in the 2026 study.
There is no trial product, however there is a short video (link) to explain what it is and how it works
Yes and more.
The AI Interactive Report has access to the same research data, trends, interpretation and impact that is in comprehensive 2026 PDF Report with more dynamic search and prompting options, delivering the results in seconds.
In addition, the AI Interactive Report provides search and comparison of the Loyalty Program Experience Index SPVXTM scores of relevant loyalty programs across the four years of results – 2026, 2025, 2024 and 2023.
You can ask it to look up any of the 77 programs scored in the 2026 report, compare programs against each other or vs the average score.
In addition, you can search and compare to results from 2025, 2024 and 2023.
There is no option to download any of the data, results, images or charts .
Each licence is for use only within the organisation purchasing the report and cannot be shared externally as it is a single use license for the team working within the organisation purchasing it.
There is no expiry on the For Love or MoneyTM 2026 AI Interactive Report.
You can upgrade to the bundle at any time and pay only the difference.
No. Your queries are anonymised and not shared with other users or used to train any AI model external to the report itself.
