‘For Love Or Money 2017’ – Special Edition: What is loyalty? The Consumers’ point of view

$165 (Includes GST)

‘For love or money 2017’ – Special Edition: What is Loyalty? The consumers’ point of view is for single or personal and non-commercial use only within the organisation purchasing it. For multiple copies or to distribute the report outside your organisation, please complete the quantity field or contact adam@thepointofloyalty.com.au

By purchasing this report, the purchaser duly acknowledges both the copyright of the author, Adam Posner and the exclusive publication rights held by The Point of Loyalty.

PLEASE NOTE: The contents of this special edition are also covered in the full 100+ page edition of For Love or Money 2017 report. This special edition only focuses on uncovering and defining what loyalty means to consumers, beyond enrolling in a loyalty program.

Description

‘For Love Or Money 2017’ – Special Edition: What is loyalty? The Consumers’ point of view

This is a special edition of the for love or money 2017 research report.

PLEASE NOTE: The contents of this special edition are also covered in the full 100+ page edition of For Love or Money 2017 report. This special edition only focuses on uncovering and defining what loyalty means to consumers, beyond enrolling in a loyalty program.

Understanding loyalty to invest in loyalty   ***NEW***

As brands and businesses continue to invest more in customer retention and loyalty, gaining clarity on what loyalty is helps to determine why it is important for a business to invest in customer loyalty as a growth strategy and how to achieve it as a profitable outcome.

The three areas we researched were:

1. What is loyalty?

Beyond enrolling in a loyalty program, what does loyalty mean to consumers?

2. What actions generate loyalty (or greater loyalty) from consumers?

What actions taken by a brand/business lead consumers to be loyal (more loyal) to the brand/business?

3. What influences longer term purchases from a brand/business vs similar competitor options?

What are the three reasons and their respective importance that motivate consumers to purchase over the longer term from a brand/business compared with similar competitor options.

Price: $165 inc gst

‘For Love Or Money 2017’ – Special Edition: What is loyalty? The Consumers’ point of view