customer retention

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cover

For Love or Money™ 2025 Australia: Comprehensive report

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cover

For Love or Money™ 2025 Australia: Comprehensive report with a presentation from the author

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For Love or Money™ 2024 Australia: Comprehensive report with a presentation from the author

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For Love or Money™ 2024 Australia: Comprehensive report

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For Love or Money™ 2023 Australia: Comprehensive report with a presentation from the author

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For Love or Money™ 2023 Australia: Comprehensive report

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special edition

For Love or Money™ 2022 – SPECIAL EDITION: The Collection of Six Currencies loyalty program members care about

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FLoM-2022

For Love or Money™ 2022 Australia: Comprehensive report with a presentation from the author

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FLoM-2022

For Love or Money™ 2022 Australia: Comprehensive report

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FLOM-AU-NZ-2021

For Love or Money™ 2021 Australia and New Zealand : Comprehensive comparison report with a presentation from the author

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New Zealand

For Love or Money™ 2021 New Zealand: Comprehensive report with a presentation from the author

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FLOM-AUS_2021

For Love or Money™ 2021 Australia: Comprehensive report with a presentation from the author

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FLOM-AU-NZ-2021

For Love or Money™ 2021 Australia and New Zealand : Comprehensive comparison report

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New Zealand

For Love or Money™ 2021 New Zealand: Comprehensive report

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FLOM-AUS_2021

For Love or Money™ 2021 Australia: Comprehensive report

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Customer loyalty research - For Love or Money 2020

For Love or Money™ 2020 Australia: Comprehensive report

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What’s the point? Ideas, insights, and interviews

63 Joyalty* Moments of Magic

63 Joyalty* Moments of Magic

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What do members want when exchanging their data with loyalty programs?

What do members want when exchanging their data with loyalty programs?

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The Nine Currencies of Collection© loyalty program members care about

The Nine Currencies of Collection© loyalty program members care about

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AI here there and everywhere, but do loyalty program members care?

AI here there and everywhere, but do loyalty program members care?

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Facts are facts but stories are remembered. 

Facts are facts but stories are remembered. 

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Do loyalty programs have zombies?

Do loyalty programs have zombies?

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