Category Archives: Rewards and Recognition

(Joyalty* Moments of Magic = Your customer’s feeling of maximum joy and delight from one or a series of Moments of Magic (MoMs) delivered by your brand.) The Loyalty Leader interviews I do continue to add Joyalty* Moments of Magic! This interview (#34) with Chloe Buxton -  Loyalty & Customer Engagement Specialist at Princess Polly…

I have produced a 14 minute hosted podcast of my 117 page For Love or Money™ 2024 report. What absolutely blew my mind and freaked me out was: I was not interviewed.  I did not give any direction on flow, content, insights and stories. I did not edit it. Two hosts ‘US based’ reviewed my…

(*POC = Proof of Concept) To say I have been waiting for a long time for this Loyalty Leader interview (#33) is an understatement! It has been 13 years since I met Kristy Elsworth and with transparency, I have had the privilege and delight to have worked with Kristy as a client on three loyalty…