As we scramble, jump, roll, dive, amble into 2024 (whichever active verb suits you), I continue to reflect on the insights gained from the 26 Loyalty Leader interviews I have completed since 2018. (Spoiler alert: Many more to come in 2024) I have had the privilege of learning from these leaders in loyalty and sharing…
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What’s the most underestimated force behind a loyalty program’s performance?
![What’s the most underestimated force behind a loyalty program’s performance? (11 Loyalty Leaders share)](https://thepointofloyalty.com.au/wp-content/uploads/2024/01/underestimatedforce-300x168.jpg)