Category 3 What’s the point? Ideas, insights and interviews July 3, 2025Read more > A loyalty program is more than a program. It’s a reflection of the brand’s DNA. June 6, 2025Read more > Jacqui Solly – a loyalty leader with heart May 27, 2025Read more > Lifting loyalty programs out of the clutter of conformity March 6, 2025Read more > Paul Wallace – a Loyalty Leader delivering a digital first customer loyalty experience with elegant simplicity February 19, 2025Read more > Loyalty programs – let’s go back to being brilliant at the basics February 8, 2025Read more > Roz Travers-Hucker – a Loyalty Leader delivering comprehensive business intelligence and growth actions from loyalty program data January 25, 2025Read more > Can loyalty programs make price irrelevant? January 20, 2025Read more > The Professor and The Practitioner: Episode 2 of 3 – The future of loyalty programs January 12, 2025Read more > The Professor and The Practitioner: Episode 1 of 3 – The evolution of loyalty management December 8, 2024Read more > The year of gifting the 10th free coffee to a stranger November 29, 2024Read more > Loyalty program ‘Troubles and Trends’ for 2025 (with six actions) November 23, 2024Read more > Launch of a new loyalty podcast: Notes & Books. Loyalty Magic. November 18, 2024Read more > Renae Trimble –a Loyalty Leader who believes people and partnerships are the power behind a loyalty program’s success October 28, 2024Read more > Diana Sinclair – A Loyalty Leader who believes 1% incremental optimisation of a loyalty program leads to long-term success October 12, 2024Read more > More GenAIJoy from Joyalty* Moments of Magic October 6, 2024Read more > Chloe Buxton – A Loyalty Leader who re-imagines Joyalty* Moments of Magic and brings them to life September 29, 2024Read more > Unbelievable! September 22, 2024Read more > Kristy Elsworth – a Loyalty Leader proving the secret of a loyalty program’s success is the POC* September 14, 2024Read more > The Professor and The Practitioner: Episode 3 of 3 – Loyalty programs on the therapy couch September 10, 2024Read more > Is your loyalty program remarkable**? September 9, 2024Read more > The Professor and The Practitioner: Episode 2 of 3 – What’s the difference between loyalty and loyalty programs? Do loyalty programs work? August 31, 2024Read more > The Professor and The Practitioner: Episode 1 of 3 – What is loyalty? Does it exist? July 16, 2024Read more > Nicola Shawyer – a Loyalty Insights Leader motivated by the value of data to benefit the business and the customer July 2, 2024Read more > Carolyn Pierre – a Loyalty Leader motivating a clear and simple strategy to achieve ongoing success for Club Jetstar June 24, 2024Read more > Matt Zimmerman – A Loyalty Leader launching a game-changing loyalty program, pub+ June 6, 2024Read more > The Professor and The Practitioner. Episode 3: Increasing emotional loyalty’s heartbeat May 29, 2024Read more > The Professor and The Practitioner – Episode 2: Loyalty Programs on the Therapy Couch May 23, 2024Read more > The Professor and The Practitioner May 12, 2024Read more > Now Available: The 2024 And 12th Edition Of For Love Or Money™ April 26, 2024Read more > Chris Mills – A Loyalty Leader who believes delivering emotionally connected experiences gives loyalty programs a heartbeat April 12, 2024Read more > Are your loyalty program members in a Zombie or Zumba Zone? April 8, 2024Read more > The triple bottom-line of loyalty program success© March 5, 2024Read more > Rosie McFarlane – a Loyalty Leader who believes loyalty thrives in the beauty of a connected community February 20, 2024Read more > What’s the point? A collection of ideas, insights and interviews on customer loyalty and loyalty programs February 8, 2024Read more > Locky Wright – a Loyalty Leader powering Ryobi’s new member experience program January 29, 2024Read more > Customer service VS loyalty program^ OR customer service AND loyalty program? January 20, 2024Read more > What’s the most underestimated force behind a loyalty program’s performance? January 2, 2024Read more > Loyalty Programs in 2024. To infinity. And beyond… December 3, 2023Read more > What do loyalty program members consider when providing their data to loyalty programs? November 30, 2023Read more > What’s The Point? A Collection Of Ideas, Insights And Interviews On Customer Loyalty And Loyalty Programs November 22, 2023Read more > Where can loyalty programs play their part to solve problems in the world around us and in our lives? November 20, 2023Read more > What are the three most important skills a loyalty program marketer needs? (11 Loyalty Leaders share) November 12, 2023Read more > Glenn Baker – a Loyalty Leader who believes in the brilliance of loyalty programs as both an art and a science November 4, 2023Read more > Rob Harker – A Loyalty Leader, self-confessed travel/aviation geek whose wingspan of experience covers 18 loyalty programs across 5 countries over 15 years November 2, 2023Read more > How can the customer facing team in retail influence loyalty program member acquisition? October 16, 2023Read more > What’s the point? A collection of ideas, insights and interviews on customer loyalty and loyalty programs October 1, 2023Read more > Andre Korte – A Loyalty Leader with a head for commercials and a heart for the customer, leading a loyalty program that solves a customer problem September 25, 2023Read more > Emma Porter – A Loyalty Leader who passionately believes in the long-term power of a loyalty program as a pillar of business success September 13, 2023Read more > Spring clean your loyalty program proposition with the Six Currencies of Collection August 30, 2023Read more > Is your loyalty program low in Vitamin J*? August 23, 2023Read more > Where do loyalty programs still need to improve? August 8, 2023Read more > Do you need a loyalty program? From “no thanks” to “yes please”. July 21, 2023Read more > What’s a tattoo got to do with brand loyalty? July 10, 2023Read more > Is your loyalty program financial ecosystem healthy, wealthy, and wise? July 6, 2023Read more > 68 loyalty programs scored with The Loyalty Program Experience Index SPVx June 29, 2023Read more > Is customer loyalty a one-way or two-way street? June 19, 2023Read more > What’s the impact of economic uncertainty on customer loyalty and loyalty programs? June 6, 2023Read more > Loyalty is not a program. What is loyalty? May 28, 2023Read more > Protect your loyalty program with The Loyalty Program Experience Index SPVx May 20, 2023Read more > Rosemary Martin – a Loyalty Leader with a passion for art, human behaviour, and balancing commercial reality with customer centricity May 14, 2023Read more > Now available: The 2023 and 11th edition of For Love or Money™ May 4, 2023Read more > Loyalty Leader Sam Hopgood – a love story of surfing, data, and a membership program that brings it all together! March 22, 2023Read more > Loyalty Leader Felicity McIntosh – a passionate and professional loyalty marketer who loves to hang out in supermarkets (strange but true)! March 1, 2023Read more > Here’s a recent collection of Loyalty Leader Interviews (x 2); articles and other VILPI (?) February 22, 2023Read more > Loyalty Leader Leela Sennitt – a fascinating life of criminology, wine and loyalty programs January 23, 2023Read more > Your 2023 guide to a Joyalty* Program (it’s joyfully free) January 12, 2023Read more > David Palfreeman – a Loyalty Leader, CRM Specialist, Engineer, Lawyer … and more! January 3, 2023Read more > Three steps to review, refresh and reposition your loyalty program for a new reality December 1, 2022Read more > Who is interested in a Joyalty* Program? November 30, 2022Read more > Kirsten Hasler – a Loyalty Leader and professional marketer with the perfect blend of analytics and creativity November 24, 2022Read more > For Love or Money™ 2022 – two reports with insights to lift your loyalty programs out of the sea of sameness November 1, 2022Read more > Jaimi Farrey – a Loyalty Leader and champion of the customer October 24, 2022Read more > Adding partners to a loyalty program ecosystem – what’s old is new again (here’s a Six-Step Partner Plan) October 3, 2022Read more > Dave Canty – a Loyalty Leader solving problems, one loyalty program at a time September 30, 2022Read more > Loyalty programs – it’s time to eat some humble pie September 9, 2022Read more > What concerns do members have about loyalty programs? September 5, 2022Read more > Mike Ainsworth – a Loyalty Leader cooking up a legendary loyalty program August 22, 2022Read more > New report: A special edition of For Love or Money™ 2022 – 62 loyalty program benefits and rewards ranked by members August 7, 2022Read more > Loyalty Programs connected to a community cause or charity. The ‘say/do’ gap July 23, 2022Read more > The Collection of Six Currencies loyalty program members care about July 6, 2022Read more > Loyalty programs: use data for goodness (sake)! June 23, 2022Read more > The Loyalty Peak May 22, 2022Read more > Loyalty program member activity – up we go! May 11, 2022Read more > Loyalty research – For Love or Money™ 2022 on Let’s Talk Loyalty May 9, 2022Read more > Insights to lift your loyalty strategies and programs out of the sea of sameness April 30, 2022Read more > Now available: For Love or Money™ 2022 – Australia April 23, 2022Read more > Soon to be released: The 10th Australian edition of For Love or Money™ 2022 – Australia March 23, 2022Read more > Where’s the sludge* in your loyalty program? February 28, 2022Read more > Anna Samkova – a loyalty and digital leader sharing her wealth of experience (and so many insights) February 25, 2022Read more > The ABC’s of NFT’s, Cryptocurrencies, Blockchain, Web 3.0, Metaverse + where Loyalty Programs fit in February 23, 2022Read more > Profit from the Seven Zones of Loyalty Program Performance January 27, 2022Read more > Axe the tax of customer acquisition January 21, 2022Read more > Is your loyalty program financial ecosystem healthy, wealthy, and wise? January 12, 2022Read more > Is your loyalty program financially fit for 2022 (and beyond)? December 13, 2021Read more > Launching a loyalty program with a higher purpose December 10, 2021Read more > 35 rays of light to shine onto your loyalty program December 2, 2021Read more > 2022: The Renaissance Year for Loyalty Programs November 16, 2021Read more > Ideas and insights for the 2022 and 10th edition of For Love or Money™ – Australia October 24, 2021Read more > Hey loyalty programs, it’s time to break up with breakage. October 16, 2021Read more > Loyal.T: Loyal to a Transaction vs Loyal to a Tribe.
July 3, 2025Read more > A loyalty program is more than a program. It’s a reflection of the brand’s DNA.
March 6, 2025Read more > Paul Wallace – a Loyalty Leader delivering a digital first customer loyalty experience with elegant simplicity
February 8, 2025Read more > Roz Travers-Hucker – a Loyalty Leader delivering comprehensive business intelligence and growth actions from loyalty program data
January 20, 2025Read more > The Professor and The Practitioner: Episode 2 of 3 – The future of loyalty programs
January 12, 2025Read more > The Professor and The Practitioner: Episode 1 of 3 – The evolution of loyalty management
November 18, 2024Read more > Renae Trimble –a Loyalty Leader who believes people and partnerships are the power behind a loyalty program’s success
October 28, 2024Read more > Diana Sinclair – A Loyalty Leader who believes 1% incremental optimisation of a loyalty program leads to long-term success
October 6, 2024Read more > Chloe Buxton – A Loyalty Leader who re-imagines Joyalty* Moments of Magic and brings them to life
September 22, 2024Read more > Kristy Elsworth – a Loyalty Leader proving the secret of a loyalty program’s success is the POC*
September 14, 2024Read more > The Professor and The Practitioner: Episode 3 of 3 – Loyalty programs on the therapy couch
September 9, 2024Read more > The Professor and The Practitioner: Episode 2 of 3 – What’s the difference between loyalty and loyalty programs? Do loyalty programs work?
August 31, 2024Read more > The Professor and The Practitioner: Episode 1 of 3 – What is loyalty? Does it exist?
July 16, 2024Read more > Nicola Shawyer – a Loyalty Insights Leader motivated by the value of data to benefit the business and the customer
July 2, 2024Read more > Carolyn Pierre – a Loyalty Leader motivating a clear and simple strategy to achieve ongoing success for Club Jetstar
June 24, 2024Read more > Matt Zimmerman – A Loyalty Leader launching a game-changing loyalty program, pub+
June 6, 2024Read more > The Professor and The Practitioner. Episode 3: Increasing emotional loyalty’s heartbeat
May 29, 2024Read more > The Professor and The Practitioner – Episode 2: Loyalty Programs on the Therapy Couch
April 26, 2024Read more > Chris Mills – A Loyalty Leader who believes delivering emotionally connected experiences gives loyalty programs a heartbeat
March 5, 2024Read more > Rosie McFarlane – a Loyalty Leader who believes loyalty thrives in the beauty of a connected community
February 20, 2024Read more > What’s the point? A collection of ideas, insights and interviews on customer loyalty and loyalty programs
February 8, 2024Read more > Locky Wright – a Loyalty Leader powering Ryobi’s new member experience program
January 29, 2024Read more > Customer service VS loyalty program^ OR customer service AND loyalty program?
January 20, 2024Read more > What’s the most underestimated force behind a loyalty program’s performance?
December 3, 2023Read more > What do loyalty program members consider when providing their data to loyalty programs?
November 30, 2023Read more > What’s The Point? A Collection Of Ideas, Insights And Interviews On Customer Loyalty And Loyalty Programs
November 22, 2023Read more > Where can loyalty programs play their part to solve problems in the world around us and in our lives?
November 20, 2023Read more > What are the three most important skills a loyalty program marketer needs? (11 Loyalty Leaders share)
November 12, 2023Read more > Glenn Baker – a Loyalty Leader who believes in the brilliance of loyalty programs as both an art and a science
November 4, 2023Read more > Rob Harker – A Loyalty Leader, self-confessed travel/aviation geek whose wingspan of experience covers 18 loyalty programs across 5 countries over 15 years
November 2, 2023Read more > How can the customer facing team in retail influence loyalty program member acquisition?
October 16, 2023Read more > What’s the point? A collection of ideas, insights and interviews on customer loyalty and loyalty programs
October 1, 2023Read more > Andre Korte – A Loyalty Leader with a head for commercials and a heart for the customer, leading a loyalty program that solves a customer problem
September 25, 2023Read more > Emma Porter – A Loyalty Leader who passionately believes in the long-term power of a loyalty program as a pillar of business success
September 13, 2023Read more > Spring clean your loyalty program proposition with the Six Currencies of Collection
June 19, 2023Read more > What’s the impact of economic uncertainty on customer loyalty and loyalty programs?
May 20, 2023Read more > Rosemary Martin – a Loyalty Leader with a passion for art, human behaviour, and balancing commercial reality with customer centricity
May 4, 2023Read more > Loyalty Leader Sam Hopgood – a love story of surfing, data, and a membership program that brings it all together!
March 22, 2023Read more > Loyalty Leader Felicity McIntosh – a passionate and professional loyalty marketer who loves to hang out in supermarkets (strange but true)!
March 1, 2023Read more > Here’s a recent collection of Loyalty Leader Interviews (x 2); articles and other VILPI (?)
February 22, 2023Read more > Loyalty Leader Leela Sennitt – a fascinating life of criminology, wine and loyalty programs
January 12, 2023Read more > David Palfreeman – a Loyalty Leader, CRM Specialist, Engineer, Lawyer … and more!
January 3, 2023Read more > Three steps to review, refresh and reposition your loyalty program for a new reality
November 30, 2022Read more > Kirsten Hasler – a Loyalty Leader and professional marketer with the perfect blend of analytics and creativity
November 24, 2022Read more > For Love or Money™ 2022 – two reports with insights to lift your loyalty programs out of the sea of sameness
October 24, 2022Read more > Adding partners to a loyalty program ecosystem – what’s old is new again (here’s a Six-Step Partner Plan)
October 3, 2022Read more > Dave Canty – a Loyalty Leader solving problems, one loyalty program at a time
September 5, 2022Read more > Mike Ainsworth – a Loyalty Leader cooking up a legendary loyalty program
August 22, 2022Read more > New report: A special edition of For Love or Money™ 2022 – 62 loyalty program benefits and rewards ranked by members
August 7, 2022Read more > Loyalty Programs connected to a community cause or charity. The ‘say/do’ gap
May 9, 2022Read more > Insights to lift your loyalty strategies and programs out of the sea of sameness
April 23, 2022Read more > Soon to be released: The 10th Australian edition of For Love or Money™ 2022 – Australia
February 28, 2022Read more > Anna Samkova – a loyalty and digital leader sharing her wealth of experience (and so many insights)
February 25, 2022Read more > The ABC’s of NFT’s, Cryptocurrencies, Blockchain, Web 3.0, Metaverse + where Loyalty Programs fit in
November 16, 2021Read more > Ideas and insights for the 2022 and 10th edition of For Love or Money™ – Australia
