customer retention | The Point of Loyalty

More GenAIJoy from Joyalty* Moments of Magic

Thank you notebooklm.google.com for the Joyalty* Moments of Magic created by the audio of my joy full paper ‘The new Loyalty Program is a Joyalty* Program’. The 49 page paper with the eight planning principles and many use cases on Joyalty* Moments of Magic is now a 12 minute audio with the hosts delightfully discussing the…

(Joyalty* Moments of Magic = Your customer’s feeling of maximum joy and delight from one or a series of Moments of Magic (MoMs) delivered by your brand.) The Loyalty Leader interviews I do continue to add Joyalty* Moments of Magic! This interview (#34) with Chloe Buxton - Loyalty & Customer Engagement Specialist at Princess Polly…

I have produced a 14 minute hosted podcast of my 117 page For Love or Money™ 2024 report. What absolutely blew my mind and freaked me out was: I was not interviewed. I did not give any direction on flow, content, insights and stories. I did not edit it. Two hosts ‘US based’ reviewed my…

(*POC = Proof of Concept) To say I have been waiting for a long time for this Loyalty Leader interview (#33) is an understatement! It has been 13 years since I met Kristy Elsworth and with transparency, I have had the privilege and delight to have worked with Kristy as a client on three loyalty…

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