‘I look forward to the For Love Or Money research study every year, and this year was no different. Its one of very few relevant retail studies I enjoy tracking that gives me actionable insights regarding whats changing, whats trending and what will be ‘mission critical’ considerations in the year to come. It not only answers my questions, but also provides me with strategies to move ahead with to tackle the challenges as well as the opportunities. Regardless of whether you’re a Loyalty Practitioner, or still yet to play in the space, if sustainable growth is on your Agenda this year, it’s a must-read.’

Kristy Elsworth -  Loyalty, CRM & Digital Marketing Manager  - Bakers Delight