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Insights from the blog

05.12.2019

The cost of lost customer loyalty

27.11.2019

Loyalty is red.

21.11.2019

Loyalty programs: 2019 look back & learn vs 2020 look ahead & be brave

20.10.2019

For loyalty programs to thrive, we need to build thriving loyalty programs

01.10.2019

Which loyalty program structures and benefits do members prefer?

12.09.2019

The ACCC review of loyalty programs (‘schemes’ …ouch!)

15.08.2019

AIA Vitality: It’s not a loyalty program – it’s a science-backed wellness program with incentives and rewards

29.07.2019

Subscription guilt – myth or reality?

07.07.2019

Two issues impacting the value and viability of loyalty programs

03.06.2019

Loyalty research – For Love or Money 2019 (released this June)

27.04.2019

The Points Whisperer™ (shhhh…)

17.04.2019

Subscribe here, subscribe there, subscribe everywhere

10.04.2019

Aussie, Aussie, Aussie…oi…this lady loves loyalty!

27.03.2019

The ‘loyalty’ luck of the Irish

18.02.2019

26 years of living (and loving) the loyalty program landscape

05.02.2019

The other side of the rope

28.01.2019

How to balance the value and viability of adding partner benefits to your loyalty program

01.01.2019

Will your loyalty program fortune be realised in 2019?

13.12.2018

How GuildSuper is using a cash-back rewards program to crack the Superannuation engagement code.

04.12.2018

A collection of 12 loyalty program insights from 12 months of 2018

19.11.2018

27 emails and $168 dollars of happy birthday gifts from my rewards programs

30.10.2018

Best-in-class loyalty and rewards programs are a blend of five benefit categories

02.10.2018

The DNA of a valuable loyalty and rewards program

26.09.2018

How to find the “X” factor in your customer loyalty or rewards program

06.09.2018

Is your loyalty program ready for a paid subscription level?

20.08.2018

Five insights from joining 39 loyalty & rewards programs in-store

25.07.2018

Leading loyalty programs beyond breaking point.

01.07.2018

Loyalty programs and crytpocurrency – research reveals an insight, the reality is more rewarding

28.06.2018

Is loyalty program data being used to enhance members’ shopping experience or invade their privacy?

16.06.2018

Australian Millennials keen on cryptocurrency instead of loyalty points

12.03.2018

Saving loyalty programs from extinction

08.02.2018

How do marketers measure the success of their customer loyalty strategies?

30.01.2018

What does it take for your organisation to be a leader in customer loyalty?

25.01.2018

Loyalty programs, blockchain and cryptocurrency – where’s the opportunity?

22.01.2018

What a European Vacation taught me about loyalty programs and memorable moments

07.12.2017

Customer loyalty – the marketers’ point of view

28.11.2017

Do ‘refer-a-friend’ initiatives work? Four factors to consider

14.11.2017

Snap out of the loyalty program sea of sameness

03.11.2017

Is it worth adding a paid subscription membership level to your loyalty program?

31.10.2017

Is an email address worth some cake?

15.10.2017

Behaviours and beliefs that impact the two tensions of a valuable loyalty program.

12.10.2017

Move your mindset from ‘be Amazon ready’ to ‘be Amazing now’!

01.10.2017

13 reasons for loyalty program defection

28.08.2017

Are loyalty programs improving their benefits for members?

13.08.2017

Actions leading to loyalty, the consumers’ point of view

01.08.2017

The 24 SPV ingredients to loyalty program success

25.07.2017

Which two indicators of loyalty program interaction are improving?

17.07.2017

The 3 motivations to join a loyalty program and their financial impact

09.07.2017

Australians’ attitude and engagement with loyalty programs is getting stronger

02.07.2017

Understanding loyalty to invest in loyalty

17.06.2017

The line of loyalty

07.04.2017

For the first 90 days of 2017, did your loyalty program achieve its metrics of success?

06.03.2017

Millennials and loyalty programs – do they care?

27.02.2017

From honeymoon to “moneymoon” – why the first 90 days to on-board new loyalty program members is so important

16.02.2017

Why are brands bothering to revitalise their loyalty and rewards programs (some are even starting new ones)

06.02.2017

To simplify your loyalty and rewards program take a look at the terms and conditions

30.01.2017

Reducing the friction points in loyalty programs. Start with Simple.

16.12.2016

it’s not one, three or five. It’s nine steps to developing a valuable loyalty program (and it’s not just theory).

13.11.2016

Does your team love your loyalty program? Here are three strategies to help

01.11.2016

How to plan your customer loyalty and retention strategies – with clarity and accountability

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Loyalty services
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