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Last 30 Posts
- Delivering a box of loyalty
- Loyalty programs – please rise above the points and perks and solve a customer problem
- Before, during and after reward redemption – three moments to leverage loyalty program success
- Review and revitalise your loyalty program’s six zones of performance for the new reality
- The Loyalty Model: Which of these Four Loyalty Archetypes do your customers belong to?
- Now’s the time to recognise and reward your customers with surprise and delight
- Brands selling through a reseller channel – do you really know your end customer?
- Buy Now Pay Later (BNPL) brands adding loyalty programs to differentiate
- 25 findings and insights (some hints) from For Love or Money™ 2020
- Calculating the cost of lost customer loyalty
- BP Rewards covers all bases – a loyalty card, an app and 3 ways to be rewarded
- Lift your loyalty program from the sea of sameness
- Are you solving a customer pain point or problem with your loyalty program?
- Do you really need a loyalty program?
- Attention loyalty programs! Volume is for vanity, activity is for sanity
- Joyalty
- Loyalty is not a program. What is loyalty? (video)
- How is your loyalty program personalisation performing?
- Do loyalty programs add to the overall brand experience?
- Now available: Loyalty research – For Love or Money™ 2020
- Soon to be released: For Love or Money 2020 – Australian edition
- A data analyst and a behavioural psychologist walk into a bar…
- Loyalty Leader Lizzy Ryley – Laser focused on delivering New Zealand’s Fly Buys into the heads, hearts and hands of 2.8 million Kiwis
- Take three steps to refresh & reposition your loyalty program for the new reality
- 119 customer loyalty ideas to beat COVID-19
- Loyalty Leader Elisse Jones – passionately powering up loyalty for Total Tools
- Loyalty Program managers: Here are seven ideas for tough times
- How to mitigate the risks of 13 loyalty program failure factors
- Joyalty. One word says it all.
- The cost of lost customer loyalty
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